Refund policy

We hope you love your order from Strawberry Fields Boutique. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be returned in the same condition in which you received it: unworn, unused, with tags attached where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at abzstrawberryfields@icloud.com before sending your item back. We’ll provide you with instructions on how and where to return your order. Please do not send items back without first contacting us.

Return postage

Unless an item is faulty, damaged, incorrect, or your statutory rights provide otherwise, customers are responsible for the cost of returning unwanted items. We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in transit.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty, or you have received the wrong item. We’ll review the issue and arrange an appropriate solution.

Exceptions

Certain items may not be eligible for return, including personalised or made-to-order products and certain sealed goods where a return is not permitted after the seal has been broken. This does not affect your statutory rights where an item is faulty or not as described.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Your statutory rights

Nothing in this policy affects your statutory rights under applicable UK consumer law.

Condition of Returns

To be eligible for a return under our returns policy, your item should be returned in the same condition in which you received it — unworn, unused and unwashed — with all original tags and labels attached, and in its original packaging where applicable. You’ll also need your receipt or proof of purchase.

This does not affect your statutory rights, including your rights if an item is faulty, damaged or not described